Delivery & Returns
Our dispatch days are currently Monday and Friday, which means there may be a short delay when receiving your order. We are a very small business therefore, we hope you understand and take this into consideration when placing your order. Thank you for your patience and for also supporting our independent business.
If you would like to contact us regarding your order and any issues, please email firstname.lastname@example.org.
You will receive an email confirmation once your order has been dispatched. All our orders are delivered by Royal Mail 'Signed for First Class' delivery, so please make sure someone is available to sign for your parcel. Delivery will be between 3-5 working days (excludes weekends, bank holidays and public holidays). Please insure your PayPal details are correct and up-to-date, we will not be held responsible for incorrect information.
We deliver to all countries. Delivery costs will be calculated in the checkout once the delivery destination has been chosen. The price of your item does not include customs and import duties. If your parcel is charged it is up to the person receiving the parcel to cover these costs. Unfortunately these costs are out of the control of Lisa-Taylor Design Ltd and vary from country to country. For more information we suggest you get in touch with your local customs office.
Due to the nature of our recycled collection, slight imperfections may occur in the fabric and that's often the beauty of our products. We do ask that you please accept these, however if you are unhappy with your purchase and believe that your style is faulty, please get in touch.
We please also ask you to shop mindfully when visiting our online store. The majority of our garments and accessories are one-of-a-kind, so when someone shops multiples of a style to try colours at home, this causes an issue with our stock and means that others can't try the style for themselves. Not only that, we are a very small team and so logistically, returns are very time consuming for us to process. For any orders of 4 items or more, a 10% handling fee will be charged.
If you need any help when deciding a certain colour, size or style, then please get in touch and our team will be happy to advise via live chat or email on email@example.com.
We hope that you are delighted with your purchases, however if you are not completely satisfied with your order, we will happily organise an exchange or refund for you, providing you notify us and return your products within 14 days from the date of receiving your order (UK) or 28 days (overseas).
HOW TO EXCHANGE OR REFUND A PRODUCT
We hope you love your purchases but if you'd like to return or exchange any styles, please send them to the address below within 14 days of receiving your order. Please include a note with your name, order number, any other details regarding the style and whether you'd like a return or an exchange. The goods need to be unworn or unused, and the original condition.
Returns @ Lisa Taylor
78 College Road,
The item is your responsibility until it reaches us and so for your protection, we recommend that you return the item via Royal Mail registered delivery or other ‘signed for’ service and you should also obtain proof of postage. We cannot be help responsible for goods that are lost in transit.
If you are returning an item to us for a refund or an exchange, the cost of returning an item to us is your responsibility. However, where the item you received was sent in error or we deem faulty, then we will refund your postage costs (providing we are notified of the fault within the timescale detailed above ).
We will not exchange goods that have been worn, or show signs of obvious wear and abuse. In this instance the goods will be returned to the buyer.
In the interest of fraud prevention, your refund will be issued by the same method that you paid within 14 days of the returned goods being received.
If you haven’t received your refund within 14 days of the returned goods being received, please first check your bank account again. Then contact your credit card company or bank as it may take some time before your refund is officially posted. If you have done all of this and still no refund, please contact us at firstname.lastname@example.org.
For all other enquiries regarding our returns policy, please email us on email@example.com.