You will receive an email once your order has been dispatched. All our orders are delivered by Royal Mail 'Signed for First Class' delivery, so please make sure someone is available to sign for your parcel. Delivery will be between 3-5 working days (excludes weekends, bank holidays and public holidays). Please insure your PayPal details are correct and up-to-date, we will not be held responsible for incorrect information.
We deliver to all countries. Delivery costs will be calculated in the checkout once the delivery destination has been chosen. The price of your item does not include customs and import duties. If your parcel is charged it is up to the person receiving the parcel to cover these costs. Unfortunately these costs are out of the control of Lisa-Taylor Designs Ltd and vary from country to country. For more information we suggest you get in touch with your local customs office.
Some of the items in our shop are beautiful vintage pieces or recycled, so please accept a little wear and tear.
We hope that you are delighted with your purchases, however if you are not happy we will happily organise and exchange or refund for you, providing you notify us and return your products within 14 days from the date of purchase (UK) or 28 days (overseas).
To arrange an exchange or refund please email email@example.com quoting your order number, name and address, details of the product, the reason for return (this helps us improve our offering ) and whether you require a refund or a replacement. We will then advise next steps.
We will require you to return the goods in the original, unworn condition to this address:-
The item is your responsibility until it reaches us and so for your protection, we recommend that you return the item via Royal Mail registered delivery or other ‘signed for’ service and you should also obtain proof of postage. We cannot be help responsible for goods that are lost in transit.
If you are returning an item to us for a refund or an exchange, the cost of returning an item to us is your responsibility. However, where the item you received was sent in error or we deem faulty, then we will refund your postage costs ( providing we are notified of the fault within the timescale detailed above ).
We will not exchange goods that have been worn, or show signs of obvious wear and abuse. In this instance the goods will be returned to the buyer.
In the interest of fraud prevention, your refund will be issued by the same method that you paid 28 days of receipt of the return.
If you haven’t received your refunds within 28 days of returning the goods, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. If you have done all of this and still no refund contact us at firstname.lastname@example.org or +44 161 839 0306
If you have any other questions about our returns policy, please email us on Lisa@lisa-taylor.co.uk or call us on the above number.